Privacy Policy
Redwood Heritage Multi-Family Office FZE (RWH MFO)
Effective Date: [10.10.2025]
Redwood Heritage Multi-Family Office FZE (“RWH MFO”, “we”, “our”, or “us”) is a regulated entity operating under the Dubai World Trade Centre Authority (DWTCA). We are committed to maintaining the highest standards of confidentiality, privacy, and data protection in accordance with applicable UAE federal laws, DWTCA directives, and recognized international best practices.
This Privacy Policy outlines how we collect, use, store, and protect personal data entrusted to us by our clients, partners, and website visitors.
1. Information We Collect
In the course of our operations, we may collect and process the following categories of personal data:
- Identification details (name, nationality, passport, Emirates ID)
- Contact information (email, phone number, business and residential address)
- Financial and compliance data (source of wealth, source of funds, tax residency, investment profile)
- Employment and professional background
- Communications and correspondence with RWH MFO
- Technical information relating to website usage and system security
Such data is obtained directly from you, your authorised representatives, or through legally compliant third-party verification processes.
2. Purpose and Legal Basis for Processing
Your personal data is processed strictly for lawful and legitimate purposes, including:
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Compliance with DWTCA, Anti-Money Laundering (AML), and Counter-Terrorist Financing (CTF) regulations
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Execution of contractual and pre-contractual obligations
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Provision of strategic advisory, wealth structuring, and family office services
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Fulfilment of reporting requirements under FATCA, CRS, or other international cooperation standards
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Maintenance of client records in accordance with statutory retention requirements
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Security monitoring, internal governance, and risk management
Where required, we will obtain your explicit consent prior to processing or using your data for optional communications or updates.
3. Confidentiality and Information Sharing
RWH MFO does not sell, lease, or otherwise disclose personal data to commercial third parties.
Disclosure may only occur under the following circumstances:
- When mandated by applicable UAE laws or a lawful request from competent authorities (including DWTCA or the UAE Central Bank)
- When necessary to comply with financial crime prevention, sanctions screening, or tax reporting obligations
- When engaging regulated professional service providers (legal, audit, compliance) under binding confidentiality agreements
- When you have provided prior written consent for specific disclosure
We remain fully responsible for ensuring that all disclosures comply with DWTCA standards and applicable legal safeguards.
4. Data Security and Retention
We apply advanced technical and organisational controls to protect personal data against unauthorised access, alteration, disclosure, or loss.
These include:
- Encrypted data transmission and secure digital storage
- Access controls limited to authorised personnel
- Periodic data security audits and compliance reviews
Personal data is retained only for as long as required to satisfy legal, regulatory, or contractual obligations, after which it is securely archived or deleted.
5. Your Data Protection Rights
Subject to applicable UAE laws, you may exercise the following rights in relation to your personal data:
- Access – to request a copy of your personal data held by us
- Rectification – to correct or update inaccurate information
- Deletion – to request removal of your data where no legal basis for retention exists
- Restriction – to limit processing under specific lawful grounds
- Withdrawal of Consent – where processing is based solely on your consent
To exercise any of these rights, please contact us at Contact@redwoodheritage.com.
6. Children’s Data
Our services are intended exclusively for adults and entities with full legal capacity. RWH MFO does not knowingly collect or process data relating to individuals under the age of 18.
7. Cross-Border Data Transfers
Where necessary for regulatory, operational, or service delivery purposes, personal data may be transferred to jurisdictions outside the UAE.
In such cases, RWH MFO ensures that appropriate safeguards – contractual, technical, and legal – are in place to maintain equivalent levels of data protection.
8. Policy Updates
We may update this Privacy Policy periodically to reflect changes in regulation or business operations.
The latest version will always be available on this website and will indicate the effective date above. Material updates may also be communicated directly to clients where appropriate.
9. Contact Information
For all data privacy inquiries or to exercise your rights, please contact:
Redwood Heritage Multi-Family Office FZE
Sheikh Rashid Tower, Level 26, Office 13
Dubai World Trade Centre
Dubai, United Arab Emirates
Email: contact@redwoodheritage.com
Telephone: +971 50 880 6962